1. Overview

At CJV Wellness, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through cjvwellness.com.

Summary

• Region: United States
• Return window: 30 days total, but damage must be reported within 48 hours of delivery
• Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
• Return shipping: Free (prepaid label provided)
• Restocking fee: 30% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

• Email: support@cjvwellness.com
• Phone: 1 587 800 5706
• Address: CJV Wellness, 100 24th Street West #1-2405, Billings, Montana 59102

Hours: Monday to Friday, 9 AM to 5 PM [Mountain Standard]

3. Eligibility for Returns

Returns are accepted under the following conditions:

• The item arrived damaged, defective, or incorrect
• The customer wishes to return a new item within the policy window
• The damage or issue was reported within 48 hours of delivery
• The product is returned within 30 days of delivery
• The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

• Your order number
• Photos clearly showing the damage or issue
• A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 30% restocking fee on unused and unopened products.  A 50% restocking fee applies to opened products. These restocking fees help cover inspection, santization, repackaging and freight handling costs for large wellness equipment.  This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

• After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
• Refunds are issued to the original payment method within 7 business days after approval
• If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

• Items reported after 48 hours of delivery
• Items damaged due to misuse or neglect
• Personalized or custom-made products
• Opened health or hygiene products (e.g. pillows, mats) unless sealed and unused
• Final Sale or Sale items
• Gift cards and downloadable digital items

9. Cancellations

• Orders may be canceled before shipment for a full refund
• Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.